Privacy policy
Privacy, Confidentiality & Security
At NEEDA, we take your privacy seriously. We understand how important it is to keep your personal information safe, private, and secure. We commit to following all Australian laws and NDIS rules to protect your information.
What we collect
To give you the best support, we may need to collect some personal information, such as:
- Your name, contact details, and date of birth
- Details about your health, support needs, and NDIS plan
- Information you or your family give us when we talk with you
We only collect what we need to help you.
How we keep your information safe
We store your information safely in secure systems. Only trained staff who are supporting you can see your information. We use:
- Password-protected computers and systems
- Locked storage for any paperwork
- Staff training on privacy and confidentiality
Who we share information with
We only share your information when:
- You give us permission
- It’s needed to provide your care (like with your doctor or therapist)
- It’s required by law or in an emergency to keep you or others safe
We always try to talk with you first if your information needs to be shared.
Your rights
You have the right to:
- Ask what information we have about you
- Ask us to correct any wrong information
- Tell us if you want us to stop sharing your information
- Make a complaint if you feel your privacy hasn’t been respected
Have questions or concerns?
If you have any questions about how we handle your information, or if you’re not happy with something, please contact us.
We’re here to listen and help.
At NEEDA, we are committed to treating you with respect, protecting your privacy, and supporting you safely and securely at all times.
Read our Privacy Policy.